AMZ Case management

We support you in communicating with the Amazon Seller Support Team. We help you to find the most suitable solutions for the rapid resolution of technical problems or other enquiries and take over the Amazon case management for you. If you wish, we can also provide you with recommendations for action for efficient case management.

How we work

Due to our years of operational Amazon experience, we know what is important when opening a case and communicating with the Amazon support team. We know the right contact points and how to solve problems in the quickest way.

Our direct contacts with Amazon also help us to find a solution even for difficult errors.

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What you get

You get a permanent Amazon expert, because "We are a team, not a tool".
We show you the right ways to find solutions quickly
We manage your Amazon cases and support you in communicating with the Amazon support team
Through our direct contact with Amazon, we have the possibility to escalate particularly difficult cases.


See all

In cooperation with FARU, we were able to increase our sales by +260% compared to the previous year. In close exchange with FARU, we perfected our product availability and optimization measures in the content led to a 10% better conversion rate. FARU pushed traffic by 466% through AMS campaigns. The expansion of our EU presence contributed to growth with another +1,668%. was the expansion of our Amazon EU presence. Recently, we are tackling the US marketplace with FARU and are looking forward to a strong result!


Stefan Flüs, Founder and Managing Director

We have been working with the experts from Faru for about a year and we are very satisfied with the cooperation. The experts show their skills especially with tasks that need to be solved quickly, such as reactivating ASINs that have been blocked by Amazon for various reasons. In addition, the constant exchange with regard to the Amazon channel is a real added value. After every conversation you are always a little smarter and have a new idea on how to optimize your e-commerce business.


Ondrej Hradec, Head of E-Commerce

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Interested in an exchange? We look forward to hearing from you!

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